Let’s understand what happened.

Send the relevant details

• The booking or quote you mean
• The surface or part of the job affected
• A short account of what happened and when
• Relevant photographs taken from a safe position
• The part of the agreed scope you want checked
• The response or outcome you are seeking

Discuss a concern ↗Powered By

Keep the scope and evidence together

Keep the original quote, booking confirmation and relevant updates in the conversation. Independent providers carry out the cleaning work; identify whether your concern is about the quote comparison, booking payment, communication or the completed service so the issue can be understood. Ask how it will be followed up and keep the response with the booking.

If the job is cancelled

Your booking payment is refunded in full if the job is cancelled. Discuss the cancellation and refund in WhatsApp and ask for confirmation. A question about the quality or scope of completed work should identify what was agreed and what you believe is outstanding.